Microsoft Dynamics CRM

Microsoft Dynamics CRM® is a Customer Relationship Management solution that enables you to develop profitable customer relationships with a solution that is easy to deploy, customize, and use, accessible from Microsoft Outlook® and the Web, integrates with other business applications, and scales as your business grows.

This solution gives customer-facing staff members the information they need to truly impress your customers. Staff gain access to a centralized repository of customer data to make sales decisions, market products, solve problems, and get strategic views of the business.

View a demo from Microsoft on Dynamics CRM

The key areas of Microsoft Dynamics CRM include:

Sales Force Automation with lead, opportunity and account management that allows you to optimize sales efforts with a highly intuitive interface and embedded Microsoft Office capabilities.

Customer Service with cases, contracts, scheduling and knowledge bases to enable customer service staff work in a professional and insightful manner.

Marketing through data mining, account segmentation, campaigns and response management. Analyze data in your system to uncover marketing opportunities and harness the potential within your customer base.

Extended CRM to manage all of your organizations relationships including employees, partners, suppliers, distributors, vendors, and many others.

Read more about the Top 10 Reasons to Choose Microsoft CRM


For those already utilizing Microsoft Dynamics CRM for a more connected, collaborative, and responsive organization, SalesMetrix has developed products to enhance and extend CRM solutions for a multitude of clients.  Learn more about our Microsoft Dynamics CRM Enhancements.